Sunday, August 26, 2012

Not receiving Real Recipe by email


Greetings Chef,

Some players are not receiving their Real Recipe by email.

May we suggest that you check your Spam folder to make sure the email did not get routed there. We also suggest that you check your Facebook email settings to guarantee that you are allowing ChefVille to send you emails.

Click the following links to check your preferences: http://accounts.zynga.com/?game=-1

The following page will be displayed:

User-added image

Make sure that the first two options are set to "Yes" and then click the "Save" button.

Next, click the following link: http://accounts.zynga.com/?game=240

The following page will be displayed:
 
User-added image

Verify that your email preferences are set to "Yes" and click the "Save" button.

Finally, click here to learn how to resend the recipe to your inbox.
 
If you have followed the troubleshooting steps and still experience this issue, we recommend you click on "Please Fix" as an alternative to contacting us. 
 
How does Please Fix work? By clicking on "Please Fix", this tracks the number of customers that have been affected by the particular issue. Daily and weekly reports are sent to the Game studio with the number of the players that clicked on the button, specific to the issue listed above. 
 
Thank you, 
 
Zynga Customer Support - Connecting the World through Games!
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