Friday, November 30, 2012

Missing Catering Staff?

Fellow Chefs, 

It has been brought to our attention that users are missing crew members for their catering missions. Our QA team has researched the problem and they have a  few suggestions that will help ensure crew requests process correctly: 


- Every player has a limit of helping a maximum of 10 users at a time. If you sent a crew request to a friend, make sure they have room to be a helper! It's possible friends are accepting crew requests but not realizing they have already reached their helper limit. 

-Allow 15-20 minutes for crew requests to process. The ChefVille servers process millions of transactions, sometimes it takes a little longer for crews to update

-Refresh! Periodically refreshing ChefVille will make sure crew requests update once accepted and processed


We hope this information helps, also be sure to check out the Catering FAQ Page. Good luck!

Thursday, November 29, 2012

Catering: Frequently Asked Questions


Catering has arrived in ChefVille!

If you've played catering in Cafe World, then you'll love this! Below are some questions that you may have while playing this feature:


NOTE: If you have seen this feature, please reload your game after seeing it the first time.

What is the minimum Mastery Star level for me to participate?

You'll need at least 10 Mastery Stars.

I have 10 Mastery Stars, but I don't see it yet. Why?
This is a brand new feature that is slowly rolling out to all of our players. Although our features are extensively tested before every release, there are some that cannot be reproduced in a testing environment. This gives us the chance to find and fix these bugs before releasing it to everyone so that we can provide the best experience. We appreciate your patience and understanding.

What are the prizes (for those who started the Catering Order)?

Gold:
Birthday Ball: A Limited Edition item**, 3 Instant Thyme* and 5 one-hour Thyme.
One for the Kiddies: A Limited Edition item**, 10 1-hour Thyme* and 5 one-hour Thyme.
Bello's Pre-Birthday: A Limited Edition item**, 3 Instant Thyme* and 5 one-hour Thyme.
Party Town: A Limited Edition item**, 10 1-hour Thyme* and 5 one-hour Thyme.
Madeline's Birthday Bash: A Limited Edition item**, 3 Instant Thyme* and 5 one-hour Thyme.
Pippa's Soiree: A Limited Edition item**, 15 1-hour Thyme* and 5 one-hour Thyme.

Silver: 
2 Instant Thyme*, 1 one-hour Thyme, 500 Coins and 50 XP.

Bronze: 2 Onions, 2 Salami, 2 Long Grain Rice, 2 Parmesan Cheese, 1 Olive Oil, 50 Coins and 10 XP.

* : You will only receive this reward the first time you receive Gold status on the Catering Order. 
** : The Limited Edition Item varies depending on the Catering Order. You will receive a different Limited Edition item reward for the first three times you repeat the Gold status on a Catering Order. You will see the item before and after the Catering Order has been completed. After you have repeated Gold status 3 times on a Catering Order, you will receive 5 one-hour Thyme instead of a Limited Edition item.


Will I get the same prize if I get another Gold on the same Catering Order?
No, you will receive a different reward for the first three times you repeat the Gold status on a Catering Order. You will see your prize in the Catering interface before you start the Catering Order.


What's in the initial Catering release?
There will be 1 chapter that consists of 6 Catering Orders. You will need to successfully complete the previous Catering Order before unlocking the next. There will be more Catering Orders in future releases.

Will I get my Catering Truck back?
You sure will! You will be asked to place the Catering Truck into your restaurant.

What does the Catering Truck do?
You can access the Catering Order interface by clicking on the Catering Truck.

Are the Catering Orders timed?
Yes, each Catering Orders will be timed.

Can I start more than one Catering Order at a time?
No, you can only have 1 active Catering Order at any given moment.

Can I have an active Catering Order while helping my friend with their Catering Order?
You sure can! You can help up to 10 of your friend's Catering Order at any given moment.

Can I recruit my friends to help me with my Catering Orders?
You sure can! Hire your most active friends and go for the gold!

Can I remove inactive crew members?
Yes, you will be able to remove inactive crew members.

Why should my friends help me with my Catering Order?
Helpers will receive a mystery reward ranging from Coins, Energy, XP, Ingredients or Limited Edition Items!

Can I repeat a Catering Order if I don't get Gold?
Yes, you can repeat a Catering Order as many times as you like!

Catering Truck and new Cooking Station


Catering with Friends is arriving now! Place your Catering Truck and new Cooking Station, The Party Platter, to start the fun!

Cater a Party! ==>http://zynga.tm/dOQ

ChefVille Catering FAQ

Catering has arrived in ChefVille!

If you've played catering in Cafe World, then you'll love this! Below are some questions that you may have while playing this feature:

What is the minimum Mastery Star level for me to participate?
You'll need at least 10 Mastery Stars.

I have 10 Mastery Stars, but I don't see it yet. Why?
This is a brand new feature that is slowly rolling out to all of our players. Although our features are extensively tested before every release, there are some bugs that cannot be reproduced in a testing environment. This gives us the chance to find and fix these bugs before releasing it to everyone so that we can provide the best experience. We appreciate your patience and understanding.

What's in the initial Catering release?
There will be 1 chapter that consists of 6 Catering Orders. You will need to successfully complete the previous Catering Order before unlocking the next. There will be more Catering Orders in future releases.

Will I get my Catering Truck back?
You sure will! You will be asked to place the Catering Truck into your restaurant.

What does the Catering Truck do?
You can access the Catering Order interface by clicking on the Catering Truck.

Are the Catering Orders timed?
Yes, each Catering Orders will be timed.

Can I start more than one Catering Order at a time?
No, you can only have 1 active Catering Order at any given moment.

Can I have an active Catering Order while helping my friend with their Catering Order?
You sure can! You can help up to 10 of your friend's Catering Order at any given moment.

I am helping 10 neighbors already, but I'm still getting requests to join another friend's Catering Crew? Can I join? NEW
No, you can only help up to 10 neighbors at any given moment. If you try to join another crew, you will not join your neighbor's crew and they will not receive a notice.

Can I finish a Catering Order on my own? NEW
You can finish a Catering Order on your own, but you will be making this more difficult than it needs to be. The main goal of this feature is to play with your friends. Invite your active friends to join your Catering Crew so you can complete it together, faster, while saving ingredients, time and energy to obtain greater prizes than if you were to play on your own.

Can I recruit my friends to help me with my Catering Orders?
You sure can! Hire your most active friends and go for the gold!

What is best strategy to use for Catering Orders? NEW
The best advice for Catering is to accept crew members that are working on the same Catering Order you are currently working on. When you are cooking a dish for your own order, it will also count towards your friend's catering order. It's a WIN WIN situation!

How can I check my crew's contribution to my Catering Order? NEW
Hover your cursor over a crew member and their contributions will be displayed.

Can I remove inactive Catering Crew members?
Yes, you can remove inactive crew members.

Why should my friends help me with my Catering Order?
Helpers will receive a mystery reward ranging from Coins, Energy, XP, Ingredients or Limited Edition Items!

Why can't I see which orders my friends are working on? NEW
You must be part of your friend's crew in order to see which one they are currently working on.

Can I remove myself from my friend's Catering Crew? NEW
Click the "Help Friend's" tab and you can remove yourself from there.

Can I repeat a Catering Order if I don't get Gold?
Yes, you can repeat a Catering Order as many times as you like!

What are the prizes (for those who started the Catering Order)?
The Limited Edition Item varies depending on the Catering Order. You will receive a different Limited Edition item reward for the first three times you repeat the Gold status on a Catering Order. You will see the item before and after the Catering Order has been completed.

Will I get the same prize if I get another Gold on the same Catering Order?
No, you will receive a different reward for the first three times you repeat the Gold status on a Catering Order. You will see your prize in the Catering interface before you start the Catering Order.

Wednesday, November 28, 2012

Madeline's Fondue Pot Goals

Minimum Mastery Star requirement: 25

New Ingredients:
Gruyere Cheese
Fontina Cheese

Fondue It
Place and build the Fondue Pot
Chef serve Beef Fondue 8 times (Note: Click on the Beef Fondue thought bubble that appears over your customer's heads to serve it to them)
Cook 2 Chicken Fondue
Rewards: Unlocks Cheese Fondue recipe, 4 Gruyere Cheese and 50 Coins

Melt it Good
Cook 1 Cheese Fondue
Tend Bread Rack 6 times
Ask for 8 Dipping Etiquette
Rewards: 1 Fontina Cheese, 4 Gruyere Cheese and 20 XP

Do the Fonduta
Cook 1 Creamy Broccoli Soup
Harvest 5 Neighbor Cheese Racks
Have 2 Mastery Stars for Beef Fondue
Rewards: 3 Gruyere Cheese and 50 Coins

Garlicky Fondue
Tend Poultry Butcher 8 times (Note: Place your cursor over the building that displays chicken)
Chef Serve Chicken Fondue 10 times (Note: Click on the Chicken Fondue thought bubble that appears over your customer's heads to serve it to them)
Have 2 Mastery Stars for Chicken Fondue
Rewards: 1 Cuckoo Clock (decoration), 1 Fontina Cheese and 50 Coins

Tuesday, November 27, 2012

Red Meat Locker


Store more meat with the Red Meat Locker! Complete Colby's goals to increase your meat inventory, earn rewards and unlock the limited edition Cow Counter!

Start now! ==> http://zynga.tm/oN1

Colby's Meat Locker Goals


Hello chefs,

With the release of Colby's Meat Locker quest, players can now increase their inventory limit! Below are some answers to your frequently asked questions about this feature:

What is the minimum Mastery Star requirement for Colby's Meat Locker goal?
You need at least 19 Mastery Stars in order to see these goals.

Is this a timed quest?
Yes, this is a timed goal. You have 6 days to complete it (expires Monday 12/3, Noon PST).

Where can I find the Meat Locker?
You can find the Meat Locker in the Marketplace.

Can I store the Meat Locker?
Yes, you should be able to store it, but not sell it and your inventory cap upgrade never goes away.

What will I receive after completing Colby's Meat Locker goal?
You will receive new recipes, ingredients, a new counter and increase your ingredient caps for Sirloin Beef (currently 15) to 20! 

What if I don't finish Colby's Meat Locker goals in time, will I still be able to increase the storage cap for my Sirloin Beef?
Yes.

Can I increase the ingredient cap for my other ingredients?
No, not at this time. The ChefVille game studio will release more features that will allow you to increase the inventory cap for your other ingredients in the future.

Goal information:

Meet the Meat Locker
Place and staff the Read Meat Locker
Cook 1 Grilled Steak Panini on the Grill
Chef Serve 5 Hamburgers (Note: Click on a customer that has a Hamburger bubble over their head for your chef to serve to them)
Rewards: 1 Marinated Beef, 2 Parmesan Cheese and 50 Coins

Raw Deal
Cook with Sirloin Beef 7 times
Ask friends for 4 Meat Thermometers
Tend 6 Mom 'N Pop Shops from neighbors
Rewards: 3 Sirloin Beef, 1 Kidney Beans and 1 Salmon

You Got Served Beef
Cook Roast Beef Sandwich 3 times
Provide Chef's Serve with Steak Florentine 8 times (Note: Click on a customer that has a Steak Florentine bubble over their head for your chef to serve to them)
Craft 2 Beef Broth on the Broth Pot 
Rewards: 1 BBQ Sauce, 1 Asparagus and 1 Cow Counter

Please keep in mind that the values you see above may differ from what you see in the game.

Saturday, November 24, 2012

FREE XP (ChefVille)


Level up faster! Like and Share with your friends!

FREE XP! ==> http://zynga.tm/nNN

Thursday, November 22, 2012

Second Reward Drop at the Chef's Table



Fellow Chefs, 

Players have expressed a lot of concern over the Chef's Table and the rewards that are granted. By design, the chef table is only grants one round of rewards. This occurs after the table has been fully staffed. A duplicate animation is being displayed after guests have finished being served. 

The ChefVille will be correcting this problem shortly so the animation is only displayed once. Thanks for your understanding. 
We recommend you click on "Please Fix" as an alternative to contacting us. 

Why is my Chef's Table losing Staff?

Hello Chefs, 

Players have expressed a lot of concern over the Chef's Table and we would like to outline how the table works. The Chef's Table is a new table design with high rewards.The following bullet points outlines details about the Chef's Table that will clarify how this feature works. The pictures also outline the high reward payout. 

   

Chef's Table Details: 
  • Requires a staff of 6 members. Find friends to staff the table or purchase staff positions for cash
  • The Chef's Table needs to be re-staffed after every single use. Purchasing positions with cash will not be permanent
  • Through the Thanksgiving holiday an Instant Thyme is being offered every time the table is used
  • Serve 6 guests at a time! 
  • Earn large rewards upon completion of the Chef's Table and after serving each set of 6 guests! 

How Gifts Work

How Gifts Work

Processing Gifts

When people send you gifts, parts, and requests, they go into a queue (They are not processed immediately). The queue of gifts is processed in batches. While these batches are processed quickly, if you are a very active player, your list may be very long! If your list is very long, some items may continue to be received while you are playing. Opening your game starts the process and this process is continued, behind the scenes, while you play. 

When a new series of goals and parts are introduced it is normal to experience a short delay in gift processing since receiving these parts requires for them to be processed behind the scenes. 

Tips on Accepting Gifts
:
-Strategically accept gifts through your inbox by selecting the most important parts first (Try not to accepteverything at once!).-Accept gifts in smaller batches, this will ensure they are processed faster by maintaining a small queue of pending items.

Limits
The only limits on gifts are ones sent from the Free Gift Page and Mystery Gifts. You may receive 200 of these a day. There are only the standard inventory limits on other items you receive. You will be notified about limits in small boxes that pop out of the right side of the screen. 

Feeds, Requests and Limits

Viral items are limited on the sending side. For example, when you send out a certain amount of requests, your friend list will get shorter. This is because you already sent the daily limit (or item limit) to that person. 

Clicking feeds to receive rewards can be limited by the amount of clicks available on that feed or the amount of time the feed has been active. It also may be limited by the amount of feeds you've clicked on that day (24 hours.)

Find your feeds quickly!
If you do not see feeds, this could be due to feed aggregation on your on page. Game feeds are grouped together into one box. However, here's a link that will allow you to see a full page of ChefVille Feeds: Click Here

We are constantly working on ways to make this experience easier.

Wednesday, November 21, 2012

Dine by the Harbor


Dine by the Harbor with our new decor!

Go down by the sea! ==> http://zynga.tm/cMI

Tuesday, November 20, 2012

Thanksgiving Table


Get your Thanksgiving Table to throw a holiday party for six!

Have a dinner party! ==> http://zynga.tm/aMe

Bello's Roast


Complete Part 1 of Bello's Roast, Place your new roaster, unlock new dishes and earn 10XP, 3 Free Range Chickens and 2 Eggs!

Let's Roast!==>
http://zynga.tm/aMe

Sunday, November 18, 2012

Cranberry Sauce


Every traditional Thanksgiving meal needs Cranberry Sauce. Make plenty with the Settler's Saucepan!

Get yours now! ==> http://zynga.tm/aMe
Photo: Every traditional Thanksgiving meal needs Cranberry Sauce. Make plenty with the Settler's Saucepan!

Get yours now! ==> http://zynga.tm/aMe

Thanksgiving Event 2012

NOTE: Keep in mind that some of these goals will run concurrently with other Thanksgiving goals.

Week 1
Cook a Thanksgiving Feast - Bello goal
Place Thanksgiving Oven (from inventory)
Cook 2 Dinner Rolls on Thanksgiving Oven
Buy 4 Thanksgiving décor items
Reward: 5 XP, 4 Long grain rice, unlock Sweet Potato Biscuits recipe

Bello goal
Place and build the Sweet Potato Rack (from Marketplace)
Tend Sweet Potato Rack 3 times
Cook 2 Seasonal Stuffing on the Thanksgiving Oven
Reward: 30 coins, 2 Unsalted Butter, 3 Romaine Lettuce

Bello goal
Upgrade Thanksgiving Oven to Level 2
Have 5 Ribbons to get the Thanksgiving Votives
Cook 5 Broccoli Casserole on the Thanksgiving Oven
Reward: 15 XP, 2 Sweet Corn, 3 Oranges

Bello goal
Cook 6 Deviled Eggs on the Thanksgiving Oven
Give 9 VIP Services to your customers
Have 2 Ribbons for Sweet Potato Casserole
Reward: Unlock Turkey Sandwich, 1 Mayonnaise, Autumn Floral Arrangement (décor)

Colby goal
Place and build the Cranberry Sauce Pot (from the Marketplace)
Tend a Cranberry Bush 20 times
Craft 4 batches of Cranberry Sauce
Reward: 10 XP, 2 Free Range Turkey, 4 Broccoli

Colby goal
Have 3 Ribbons for Dinner Rolls on the Thanksgiving oven
Visit 4 neighbors to tell them about your upcoming feast
Cook 3 Whipped Sweet Potatoes on the Thanksgiving Oven
Reward: 30 coins, 3 Eggs, 4 Gala Apples

Colby goal
Serve 1 Turkey Sandwich on the Thanksgiving Oven
Get 6 Sandwich Wrappers
Give 10 Chef's Service with Turkey Sandwich
Reward: 20 XP, 4 Cranberries, Cornucopia (décor item)

Ginger goal
Upgrade your Turkey Freezer to Level 2
Collect 3 times from your upgraded Turkey Freezer
Tend 2 neighbor's Turkey Freezer
Reward: 20 coins, 2 Oranges, 2 Sweet Corn

Ginger goal
Cook 6 Sweet Potato Biscuits on the Thanksgiving Oven
Collect 12 Wheat Bread to go with your sandwiches
Have 2 Ribbons for Turkey Sandwich on the Thanksgiving Oven
Reward: 40 XP, 2 Sweet Potatoes, 3 One Hour Thyme

NOTE: Keep in mind that some of these goals will run concurrently with other Thanksgiving goals.

Week 2
Bello goal
Place the Roaster (from the Marketplace)
Collect 4 Mixed Greens for Garnish
Cook 3 Grilled Corn on the Cob on the Roaster
Reward: 10 XP, 2 Free Range Turkey, 3 Eggs

Bello goal
Have 2 Ribbons for Sweet Potato Salad on the Roaster
Cook 2 Corn Muffins on the Roaster
Have 15 Ribbons to unlock a new Mastery Star
Reward: 20 coins, 2 Unsalted Butter, 2 Sweet Potato

Bello goal
Upgrade your Roaster to level 2
Craft 10 batches of Cranberry Sauce
Cook 4 Baked Sweet Potato on the Roaster
Reward: 20 XP, 1 Mayonnaise, 4 Cheddar Cheese

Bello goal
Cook 10 Seasonal Stuffing on the Thanksgiving Oven
Cook 3 Thanksgiving Turkey on the Roaster
Earn 45 Ribbons to get the Harvest Cabinet and more Mastery Stars
Reward: 50 XP, 2 Cranberry Sauce, Autumn Fireplace (decor)

Madeline goal
Place and build the Chef's Table (from your Inventory)
Give 5 Chef's Services
Buy 2 Thanksgiving decor items
Reward: 15 coins, 2 Gala Apples, 2 Vinegar

Madeline goal
Cook 2 Roasted Apple and Onion Soup
Start a dinner at your Chef's Table (requires a crew)
Visit 5 neighbors to tell them about your new Chef's Table
Reward: 15 XP, 5 Flour, 4 Romaine Lettuce

Bello and Ginger goal
Place and crew the Cranberry Harvestable
Tend the Cranberry Harvestable 3 times
Tend 2 neighbor's Cranberry Bush
Reward: 10 XP,4 Limes, 2 Sweet Corn

Bello and Ginger goal
Cook 2 Turkey Sandwiches on the Thanksgiving Oven
Have 2 Ribbons for Corn Bread on the Roaster
Get 4 Thanksgiving Picnic Baskets
Reward: 30 coins, 1 Unsalted Butter, 2 Gala Apples

Saturday, November 17, 2012

Remove youre Neighbor


We heard your feedback! Want to remove a neighbor? Just visit their restaurant and click this button next to the restaurant name!

Play Now! ==> http://zynga.tm/dMu

Friday, November 16, 2012

Crosspromo: ChefVille - CityVille2


Crosspromo: ChefVille - CityVille2

Play CityVille 2 for ChefVille rewards

Reach Level 10 in CityVille 2
to earn up to 10 Rare Veggies,
4 Eggs, Instant Thyme, 3 1-Hr
Thyme, 3 Beef, and a Wall Mural.
 


3 Salvage Sages (ChefVille)


Spoiled dishes? Here's some help!

Salvage Sage ==> http://zynga.tm/oLB

Thursday, November 15, 2012

Do You Have What It Takes To Raise a Real California Cow?


Did you know that 99 percent of California dairy farms are family owned? Given that, it’s no wonder they say happy cows come from California. And, from happy cows come the finest dairy products – from delicious milk to the best butter and cheese around.
Since launching in August, ChefVille players have shown us that they know a thing or two when it comes to cooking with the freshest dairy, produce and protein – having already whipped up more than one billion dishes in-game. That’s why Zynga and the California Milk Advisory Board teamed up to find the best recipes using Real California Dairy.
Last week, more than 20,000 ChefVille chefs submitted their favorite family recipes using milk, cheese and/or butter for a chance to win Chef cash and more. The recipes were mouthwatering – from California Cheesy Strata and Beef Me Up with California Cheese to The Real Char Cheese Burger and Filipino Buttered Puto with California Cheese – but somehow we narrowed the playing field down to 10 top contenders. Now, we need you to login to ChefVille and tell us which dairy recipe is the cream of the crop in this ultimate Real California Dairy recipe showdown.
Following the voting period, five winning recipes will be turned into ChefVille recipes beginning the week of December 3, so players around the world will be able to cook them up in-game.
So, what are you waiting for? Vote today and let us know which recipe is your favorite. You’ll also have a chance to earn some in-game Real California Dairy products that’ll help you whip up more tasty ChefVille dishes.

Wednesday, November 14, 2012

ChefVille - Loading Issue


ChefVille - Loading Issue
Started normally, and then..........missed a bit more

Sunday, November 11, 2012

3 FREE Onions (ChefVille)


FREE Onions!

Grab yours now! ==> http://zynga.tm/hNC

Thursday, November 8, 2012

11/7 Release Notes

The following bugs were fixed:

  • Player gets an error when clicking on the 'Submit' button of the 'Real Milk Califonia' image
  • Evolution Tomato Salad and Meatballs and Pasta dish disappears from the counter while the Chef is in the process of placing another of either dish
  • The player is unable to use thymes on the Meatballs and Pasta Station if there are not available counters to place the dish on
  • Players are unable to place the Container Garden from their inventory
  • The Container Garden is invisibile after unpacking it
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