Friday, August 31, 2012
Wednesday, August 29, 2012
A different game is loading on my account
A few of our fellow chefs are reporting that another person's account is loading when accessing their restaurant.
This issue occurs when chefs are playing ChefVille on a shared computer. The browser would sometimes retain some of the previous player's account information. To correct this issue, may we suggest that you:
1) Completely log out of your Facebook account
2) Clear your browsers Cache and Cookies
3) Close your browser
4) Reopen your browser
5) Log into your Facebook account
This should solve the issue. If you are still experiencing this issue, please visit the ChefVille Technical Support Forums here.
Thanks for playing ChefVille and happy cooking!
My chef is stuck/frozen
Some of our fellow chefs are reporting that their chef is stuck or frozen in their restaurant. If you experience this issue, please refresh your game. This should temporarily resolve the issue and we apologize for the inconvenience.
The ChefVille game studio has already been notified and they are working on a permanent fix for this issue. There is no need to report a ticket. If you do not need an answer from Customer Support, we recommend you click on "Please Fix" as an alternative to contacting us.
How does vote to click work? By clicking on "Please Fix", this tracks the number of customers that have been affected by the particular issue. Daily and weekly reports are sent to the Game studio with the number of the players that clicked on the button, specific to the issue.
You can also report this issue directly to the ChefVille game studio here.
Thanks for your patience and understanding.
Sunday, August 26, 2012
Not receiving Real Recipe by email
Greetings Chef,
Some players are not receiving their Real Recipe by email.
May we suggest that you check your Spam folder to make sure the email did not get routed there. We also suggest that you check your Facebook email settings to guarantee that you are allowing ChefVille to send you emails.
Click the following links to check your preferences: http://accounts.zynga.com/?game=-1
The following page will be displayed:
Make sure that the first two options are set to "Yes" and then click the "Save" button.
Next, click the following link: http://accounts.zynga.com/?game=240
The following page will be displayed:
Verify that your email preferences are set to "Yes" and click the "Save" button.
Finally, click here to learn how to resend the recipe to your inbox.
Some players are not receiving their Real Recipe by email.
May we suggest that you check your Spam folder to make sure the email did not get routed there. We also suggest that you check your Facebook email settings to guarantee that you are allowing ChefVille to send you emails.
Click the following links to check your preferences: http://accounts.zynga.com/?game=-1
The following page will be displayed:
Make sure that the first two options are set to "Yes" and then click the "Save" button.
Next, click the following link: http://accounts.zynga.com/?game=240
The following page will be displayed:
Verify that your email preferences are set to "Yes" and click the "Save" button.
Finally, click here to learn how to resend the recipe to your inbox.
If you have followed the troubleshooting steps and still experience this issue, we recommend you click on "Please Fix" as an alternative to contacting us.
How does Please Fix work? By clicking on "Please Fix", this tracks the number of customers that have been affected by the particular issue. Daily and weekly reports are sent to the Game studio with the number of the players that clicked on the button, specific to the issue listed above.
Thank you,
Zynga Customer Support - Connecting the World through Games!
Thursday, August 23, 2012
Pioneer Trail – ChefVille CROSS PROMOTION
Reach level 6 - Receive (3) All You Can Eat
Reach level 9 - Receive (2) Huckleberry Pies
Reach level 12 - Receive (2) Crazy Cakes
Slingo – ChefVille CROSS PROMOTION
Reach level 3 - Receive 1,000 coins
Reach level 7 - Receive 1 Shamrock, 1 Slingo Vision and 1 Free Ball
Reach level 10 - Receive 2 Shamrocks, 2 Automatches and 2 Free Balls
Reach level 12 - Receive 1 Day Unlimited Energy
Bubble Safari – ChefVille CROSS PROMOTION
Reach level 3 - Receive 2,000 coins
Reach level 7 - Receive 2,500 coins
Reach level 10 - Receive 3,000 coins
Reach level 12 - Receive 1 temporary Extended Aim
Guide to Trees
Trees are a functional decoration that will not only give your restaurant a nice “touch”, but you can also harvest fruit from them. When you have a tree in your restaurant area, it will be ready to harvest.
Each tree is harvestable up to three times. Harvest fruit from a tree by clicking on it. Mouse over the tree to find out how many harvests you have left. The number in the fruit icon indicates how many of these ingredients you will receive when you harvest from the tree.
Once you harvest a tree, it will appear less colorful and you will not be able to harvest from the same tree for a little while. Keep in mind that the time between each harvest may vary from tree to tree. Mouse over the tree to find out the wait time.
Once you have harvested a tree three times, your tree will no longer display fruit. You will not be able to store an empty tree, but you can clear it from your restaurant area by clicking on it again.
If you need more fruit, you can purchase another tree from the Marketplace or you can visit your neighbor’s restaurant and harvest their trees. Keep in mind that actions done in your neighbor’s restaurant only gives you a chance for random drops.
Each tree is harvestable up to three times. Harvest fruit from a tree by clicking on it. Mouse over the tree to find out how many harvests you have left. The number in the fruit icon indicates how many of these ingredients you will receive when you harvest from the tree.
Once you harvest a tree, it will appear less colorful and you will not be able to harvest from the same tree for a little while. Keep in mind that the time between each harvest may vary from tree to tree. Mouse over the tree to find out the wait time.
Once you have harvested a tree three times, your tree will no longer display fruit. You will not be able to store an empty tree, but you can clear it from your restaurant area by clicking on it again.
If you need more fruit, you can purchase another tree from the Marketplace or you can visit your neighbor’s restaurant and harvest their trees. Keep in mind that actions done in your neighbor’s restaurant only gives you a chance for random drops.
Guide to Trophies
As you progress through the game, you will begin to earn trophies at the end of a goal. You can find trophies in your inventory, by clicking the “Edit your restaurant” icon (green arrows).
Next, click the “View your inventory” icon (box).
A pop up will display the contents of your inventory. Scroll through your inventory and you will see your Trophies. Keep in mind that depending on what you have in your inventory, it may appear differently from the image displayed above. To search for an item, simply enter “trophy” into the search box [1] or scroll through your inventory by clicking the “Next” button [2].
Once you have found your trophy, click the “Use” button to place it into your restaurant.
Keep in mind that you can only place decorations into your restaurant area; not expanded areas. To place another trophy, click the “Box” icon again while you are in the restaurant edit mode to reopen your inventory.
Now that your trophy has been placed on your restaurant’s grounds, it will begin to recharge.
Once the trophy has finished charging, you can click on it to collect your bonus.
Keep in mind that if your trophy is charged and you return it into your inventory, the trophy will reset. Therefore, you will be required to wait until the trophy has been recharged before you can harvest your bonus from it.
Next, click the “View your inventory” icon (box).
A pop up will display the contents of your inventory. Scroll through your inventory and you will see your Trophies. Keep in mind that depending on what you have in your inventory, it may appear differently from the image displayed above. To search for an item, simply enter “trophy” into the search box [1] or scroll through your inventory by clicking the “Next” button [2].
Once you have found your trophy, click the “Use” button to place it into your restaurant.
Keep in mind that you can only place decorations into your restaurant area; not expanded areas. To place another trophy, click the “Box” icon again while you are in the restaurant edit mode to reopen your inventory.
Now that your trophy has been placed on your restaurant’s grounds, it will begin to recharge.
Once the trophy has finished charging, you can click on it to collect your bonus.
Keep in mind that if your trophy is charged and you return it into your inventory, the trophy will reset. Therefore, you will be required to wait until the trophy has been recharged before you can harvest your bonus from it.
Guide to Roses and VIP Service
ChefVille introduces a new way of showing your appreciation for your loyal restaurant customers: Roses and VIP Service.
Where can I collect Roses?
You can collect Roses by clicking on the Rose Stand when it’s ready to be harvested.
Hovering over the Rose Stand will indicate how many Roses you will harvest.
When the Rose Stand has been harvested, it will have less Rose blossoms. Hover over the Rose Stand to find out when you can harvest the Rose Stand again.
What if I don’t want to wait for my Rose Stand to refill? Where can I get more Roses?
You can purchase more roses in the Marketplace. You will find a set of 3, 5 and 10 Roses under the “Services” sub tab of "Consumables".
What can I do with Roses?
Roses will allow you to provide your loyal customers with VIP service.
Why should I provide VIP Service to my customers?
Providing VIP Service to your customers will reward you with XP and Recommendations. Hover over a customer requesting VIP Service and you will see the rewards.
Why do I need Recommendations?
Collecting recommendations will help you along with your goal requirements.
When can I provide VIP Services to my customers?
You can provide VIP Service if you have at least one Rose in your inventory, Energy and when you see a Rose icon over your customers.
Simply click on the customer with a Rose icon and the VIP Service will begin.
How many times can I provide VIP Service to my customers?
You can provide as many VIP Service to your customers as long as you have Energy, Roses and customers asking for VIP Service.
I have 80 Recommendations and now my customers are not asking for VIP Service. Why?
The current Recommendations limit is 80, therefore your customers will no longer ask for it. This is working as designed. If you would like to collect more Recommendations, you must spend some Recommendations and your customer will request for VIP Service again.
How do I spend my Recommendations?
Some of your future goal requirements will ask you to collect recommendations in order for you to progress.
Where can I collect Roses?
You can collect Roses by clicking on the Rose Stand when it’s ready to be harvested.
Hovering over the Rose Stand will indicate how many Roses you will harvest.
When the Rose Stand has been harvested, it will have less Rose blossoms. Hover over the Rose Stand to find out when you can harvest the Rose Stand again.
What if I don’t want to wait for my Rose Stand to refill? Where can I get more Roses?
You can purchase more roses in the Marketplace. You will find a set of 3, 5 and 10 Roses under the “Services” sub tab of "Consumables".
What can I do with Roses?
Roses will allow you to provide your loyal customers with VIP service.
Why should I provide VIP Service to my customers?
Providing VIP Service to your customers will reward you with XP and Recommendations. Hover over a customer requesting VIP Service and you will see the rewards.
Why do I need Recommendations?
Collecting recommendations will help you along with your goal requirements.
When can I provide VIP Services to my customers?
You can provide VIP Service if you have at least one Rose in your inventory, Energy and when you see a Rose icon over your customers.
Simply click on the customer with a Rose icon and the VIP Service will begin.
How many times can I provide VIP Service to my customers?
You can provide as many VIP Service to your customers as long as you have Energy, Roses and customers asking for VIP Service.
I have 80 Recommendations and now my customers are not asking for VIP Service. Why?
The current Recommendations limit is 80, therefore your customers will no longer ask for it. This is working as designed. If you would like to collect more Recommendations, you must spend some Recommendations and your customer will request for VIP Service again.
How do I spend my Recommendations?
Some of your future goal requirements will ask you to collect recommendations in order for you to progress.
Wednesday, August 22, 2012
About ChefVille Promotion Rewards
The ChefVille promotion will last roughly 14 days, but the respective games reserve the right to shorten or extend the promotion at their discretion. If you have completed the requirement, but did not receive your reward, please contact the respective game. The ChefVille agents do not have the ability to access another game's admin tool.
Click the following links to be directed to the appropriate game:
Bubble Safari
Reach level 3 - Receive 2,000 coins
Reach level 7 - Receive 2,500 coins
Reach level 10 - Receive 3,000 coins
Reach level 12 - Receive 1 temporary Extended Aim
Café World
Reach level 3 - Receive 10-pack of Salvage Sage
Reach level 7 - Receive 6-pack of Mastery Mint
Reach level 10 - Receive 20-pack of Mastery Mint
Reach level 12 - Receive 100-pack of Mastery Mint
CastleVille
Reach level 3 - Receive 6 Alchemist Powder
Reach level 7 - Receive 2 Huge Energy Packs (30 each)
Reach level 12 - Receive 15 Gold Bricks
CityVille
Reach level 3 - Receive 1 Permit and 3 Crew
Reach level 7 - Receive 3 Permits and 5 Crew
Reach level 10 - Receive 5 Permits and 10 Crew
Reach level 12 - Receive 10 Permits and 15 Crew
Empires & Allies
Reach level 3 - Receive 5 Energy and 5 Liberty Bonds
Reach level 7 - Receive 10 Energy, 5 Liberty Bonds and 1 Poison Gas III
Reach level 10 - Receive 15 Element Z, 15 Energy and 1 Nuke I
Reach level 12 - Receive (2) 15 Element, (2) 15 Energy and 1 Nike III
FarmVille
Reach level 3 - Receive 1 Unwither
Reach level 7 - Receive 3 Unwithers
Reach level 10 - Receive 2 Instagrows
Reach level 12 - Receive 1 Unicorn
Hidden Chronicles
Reach level 3 - Receive 2 Hints, 125 XP and 130 coins
Reach level 7 - Receive 260 coins, 2 Energy and 1 Premium Decoration
Reach level 10 - Receive 300 XP, 5 Hints and 5 Energy
Reach level 12 - Receive 1 Chef-themed Buildable, 325 XP and 900 coins
Mafia Wars
Reach level 3 - Receive 30 Reward Points
Reach level 7 - Receive 35 Reward Points
Reach level 10 - Receive 40 Reward Points
Reach level 12 - Receive 45 Reward Points
The Pioneer Trail (FrontierVille)
Reach level 6 - Receive (3) All You Can Eat
Reach level 9 - Receive (2) Huckleberry Pies
Reach level 12 - Receive (2) Crazy Cakes
The Ville
Reach level 3 - Receive 6 Eggs
Reach level 7 - Receive 8 Signatures
Reach level 12 - Receive 7500 coins
Words With Friends
Receive 20 Word-O Meters and a themed Gameboard
Zynga Bingo
Reach level 3 - Receive 3 Bingo Cash
Reach level 7 - Receive 2000 coins
Reach level 10 - Receive 5 Bingo Cash and 2000 coins
Reach level 12 - Receive 7500 coins
Zynga Poker
Reach level 3 - Receive 5,000 chips
Reach level 7 - Receive 25,000 chips
Reach level 10 - Receive 100,000 chips
Reach level 12 - Receive 1,000,000 chips
Zynga Slingo
Reach level 3 - Receive 1,000 coins
Reach level 7 - Receive 1 Shamrock, 1 Slingo Vision and 1 Free Ball
Reach level 10 - Receive 2 Shamrocks, 2 Automatches and 2 Free Balls
Reach level 12 - Receive 1 Day Unlimited Energy
If you have more questions, visit the ChefVille Forums by clicking here.
Reach level 7 - Receive 2000 coins
Reach level 10 - Receive 5 Bingo Cash and 2000 coins
Reach level 12 - Receive 7500 coins
Zynga Poker
Reach level 3 - Receive 5,000 chips
Reach level 7 - Receive 25,000 chips
Reach level 10 - Receive 100,000 chips
Reach level 12 - Receive 1,000,000 chips
Zynga Slingo
Reach level 3 - Receive 1,000 coins
Reach level 7 - Receive 1 Shamrock, 1 Slingo Vision and 1 Free Ball
Reach level 10 - Receive 2 Shamrocks, 2 Automatches and 2 Free Balls
Reach level 12 - Receive 1 Day Unlimited Energy
If you have more questions, visit the ChefVille Forums by clicking here.
Tuesday, August 21, 2012
Empires & Allies – ChefVille CROSS PROMOTION
Here's a recipe for rewards Commander! Start playing ChefVille to get 15 Energy and 5 Liberty Bonds.
Here's recipe for rewards Commander! Reach level 3 in ChefVille to get 15 Energy, 2x5 Liberty Bonds and 1 Poison Gas I
CastleVille – ChefVille CROSS PROMOTION
Play ChefVille and win these rewards!
The more you play, the more you win!
Hidden Chronicles – ChefVille CROSS PROMOTION
Build a world class restaurant in ChefVille
Climb levels, earn delicious rewards and find the perfect chef for your estate!
CityVille – ChefVille CROSS PROMOTION
Get 1 FREE ZONING PERMIT AND 3 CREW when you reach level 3 in ChefVille!
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